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      WARRANTY COVERAGE DISCLAIMER: This warranty covers only Majesty brand products purchased from an authorized retailer in the United States of America and Canada, or directly from www.majestyskisamerica.com.

      Majesty Skis America LLC does not review or cover claims for Majesty products that were acquired outside of the United States of America or Canada. This includes products acquired from any discount internet retailer based outside of North America. If you have purchased and imported your Majesty products from outside of the U.S. or Canada please contact the seller where you purchased your products.

      WARRANTY CONDITIONS:

      Majesty Skis America warrants the original purchaser that Majesty Skis products are free from manufacturing defects in material or workmanship. The manufacturer warranty period is 24 calendar months from the original date of purchase and covers all Majesty skis, bindings, ski poles and eyewear.

      A copy of the original receipt or electronic order confirmation is required as proof of purchase. NO EXCEPTIONS please.

      Majesty’s only obligation is to repair or replace the defective product or when such repair or replacement isn't feasible, Majesty may offer a credit for future buys or discounts that can be applied to purchases from our online store. Such credit/gift-card/discount code is valid for 12 months from the day of issue.

      PARK SKIING - WARRANTY DISCLAIMER

      Park and terrain obstacle skiing where the skis make contact with hard surfaces other than snow, can damage your skis. When you choose to ski at terrain parks, you do so at your own risk and you knowingly accept the risk that you may damage or destroy your skis at any time - even on your first run. Any physical impact damage including edge cracks, binding tear out, delamination damage etc. resulting from impacting your skis against any surface other than snow, voids this 2-year limited warranty.


      SELF ASSESS YOUR WARRANTY CLAIM & CONTACT US:

      Please read this Warranty Guidelines below and self-assess in good faith whether your product has a legitimate manufacturing warranty claim or the damage might have occurred due to improper use. 

      Fill out and submit the CONTACT US form to start your warranty process and include the following details:

      1. List the exact product, model (and if applicable: size and color) of the defective product.
      2. Briefly explain the defect/problem & explain when/how the defect occurred.
      3. Tell us when and where you purchased the product.
      4. Include your contact information: name, phone, email.
      We will email back and ask for additional information including clear photos and proof or purchase. We will then contact you again with our findings and decisions. If it has been determined that your case is a legitimate warranty claim, we may ask you to ship the product back or we may simply offer a replacement without asking for the return - this will be determined on a case-by-case basis.

        General Warranty Guidelines:

        Majesty Skis America, LLC has the sole discretion to determine manufacturer's defects. All coverage under this warranty is void if any modification, changes or alteration were made to the product. Repaired or replaced products are covered for the remainder of the original warranty period only. Warranty is reserved for the original purchaser only and is not transferable to the next owner. Warranty is only valid with the original proof of purchase from a retailer in the Unites States of America and Canada ONLY! Handwritten receipts will not be accepted. Product is not covered by any verbal warranties. Our warranty program does not cover any damage due to product abuse, improper fit or misuse. 

        How to ship skis

        • Remove bindings from skis before shipping. Majesty is not responsible for any bindings shipped to us with your skis.
        • Use a box designed for shipping skis; pack your skis with care and protect the skis with durable packing materials. Seal the box securely.
        • Do not use a permanent marker to point out the defect(s) on the product.
        • If provided, please mark the Return Authorization Number (RA#) on the outside of the box. 

        Skis and Ski Poles 2-Year Warranty Guidelines:

        Covered

        • Manufacturing defects in workmanship and material.
        • Skis and ski poles purchased in the United States of America or Canada.

        Not covered:

        • Skis and ski poles purchased outside of the U.S. or Canada.
        • Normal wear and tear.
        • Top sheet damage including chips and scratches.
        • Damage caused by misuse, abuse or neglect.
        • Damage caused by rocks, stumps, dumpsters, curbs, parking lots, rails, walls, trees or any surface other than snow.
        • Impact related damage, including any base, tip or edge separation caused by pavement, snow park or urban skiing structures.
        • Ski tip delamination caused by impact against ground or other hard surface or structure.
        • Broken, damaged, or snapped skis caused by uncontrolled impact and/or crash.
        • Broken, damaged, snapped or bent ski poles.
        • Lost snow baskets.
        • Improper use of telescopic ski poles that resulted in broken or cracked components.
        • Any damage caused by ski to ski or ski to ski pole contact.
        • Damage caused by improper mounting or adjustment of the bindings, including bindings pulling out of the ski. If your mount is done improperly or the wrong size drill bit is used for the binding mount – both the width and depth of the mounting holes – the warranty is void. >> It is recommended that you always use 3.6 mm x 9mm drill bit with a tap.<<
        • Skis mounted more than once. Only one set of holes is allowable. More than one recognizable mount and/or filling holes and re-mounting the ski voids this warranty.
        • Damage caused by forced binding pull-out.
        • Graphic fading or discoloring.
        • Damage caused by use of solvents and adhesives.
        • Damage caused from chairlift breakage.
        • Damage caused by anything other than defects in material or workmanship.
        • Any and all claims for consequential or incidental damages.

         

        Goggle 2-Year Warranty Guidelines:

        Covered

        • Manufacturing and workmanship defects including sewing defects on the elastic straps, defective adhesion/attachment of foam to frame, defective frame hardware, defective strap hinges and defective lenses.

        Not Covered

        • Rips and tears to the foam, strap or frame.
        • Damage caused by impact or other improper use, abuse, incident or accident.
        • Lens damage including scratches or broken, or cracked lenses due to improper use or cleaning.
        • Lens damage caused by improper attempt to replace the lens in the frame.
        • Mirror surface and anti-fog layer damage due to improper cleaning and drying of the goggles.
        • Any damage including forced tears or stretch of the elastic strap, forced damage to the hinges and any other frame damage resulting from improper use or fit of the product.
        • Lost lenses including the included bad weather lenses.

         

        Apparel Warranty Guidelines:

        The Majesty Skis garment warranty program does not cover any defects due to improper fit, use or care. Alteration of Majesty products voids all warranty. Should any garment’s key features or functions fail due to a manufacturing defect, we will repair it without charge or provide a replacement when a replacement product is available within 90 days of the original purchase. If you have worn the garment, wash it properly before you return it to Majesty Skis. Soiled and dirty garments will not be inspected and will be returned to the customer at the customer’s expense or will be recycled.

        Covered

        • Defective sewing.
        • Defective zippers and attachment hardware.
        • Velcro patches and/or snaps.
        • Missing or broken drawstrings, cords and leashes.

        Not Covered

        • Normal wear and tear.
        • Any shrinkage of cotton garments.
        • Zipper damage caused by improper use or mechanical force.
        • Rips and Tears.
        • Fading (this includes UV damage).
        • Damage resulting from improper washing/drying or the use of improper detergents.
        • Dirty/soiled garments will be returned unprocessed or recycled.