Wrong size? Not what you expected? No worries, you can return your product back to us for a refund within 30 days of order delivery.
- Make sure your delivery address that you provide is 100% correct. We take no responsibility for packages delivered to incorrect addresses.
- We ship almost all packages by UPS ground with tracking. Some smaller shipments such as small accessories and low value items may be sent by USPS. Please do not use PO Box for your delivery address. Ski cartons cannot be sent to a PO Box.
- State your full street address including all needed descriptors and abbreviations such as St., Rd., Ave., Cir., Ct., etc.. and the suite or apt # when needed.
- Once the courier (UPS/FedEx etc.) takes possession of the packages, it is the customers' responsibility to ensure packages are received safely.
- Do not leave your package unattended on your doorstep to avoid theft or damage.
- Customers receive shipping confirmation with tracking numbers once the shipping label has been created. Track your package and make arrangements to receive it safely. Majesty takes no responsibility for packages that have been stolen from your delivery address.
- Majesty covers shipping cost in the contiguous United States for orders over $200, and to most Canadian destinations for orders over $500.
- Customers in Alaska, Hawaii, remote Canadian territories and other remote addresses, pay a portion of the shipping cost with all orders.
- All new products have a 30-day money-back guarantee from the original delivery of the order.
- Non-returnable items: used demo skis and closeouts.
- All returned items must be in their original new/unused condition with all original packaging, factory stickers and tags.
- You must include all parts, accessories and user manuals that came in the same package.
- Shipping and handling fees will not be refunded (see below for details). Customer is also responsible for the shipping cost to return the products back to us.
- All items must be properly packed to make sure there is no damage during shipping and we recommend using a trackable shipping method such as UPS or FedEx service. You are responsible for the condition of the product until it arrives.
- Upon the receipt of the return, the returned products will be inspected and if accepted, a refund will be issued for the original purchase price of the returned items, less shipping & handling cost, unless otherwise noted.
- Credit for the returned items will be applied to the original payment method that was used to make the purchase. Returns will be processed within 5 to 10 days of the date that the return is accepted by Majesty staff. It may take up to 10 days to appear on your credit card.
- If the return is requested due to an incorrect order shipped to you by our staff, you may be compensated for the return shipping or a return shipping label may be provided to you.
- At this time we are accepting returns only, no exchanges.
Notify us within 30 days of delivery:
Please use the contact us email form to initiate the return. We’ll get back to you with questions and instructions. We will not accept returns after 30 days of original order receipt.
In your email please include your order number and reason for requesting a return. One of the staff will respond to you with further questions and instructions. Please do not ship the products back before you have received a written approval. Once the product has been received, it will be inspected for use, damage and original packaging per instructions above and if all looks good, a refund will be processed.
Sending skis back:
When returning skis, please make sure they are in an unused condition and in their original plastic sleeve/wrap with factory stickers and tags still attached. Skis must be shipped in a squared carton. We encourage you to use the original box when returning the skis.
Sending bindings back:
When returning bindings, please make sure they are in an unused condition and in their original branded packaging. All user guides, installation guides, parts, warning label stickers, all original mounting screws must be included in original sealed packaging - no exceptions.
Shipping & handling cost of returns:
Once your return has been inspected and accepted, we will refund the original purchase price of the product(s), less the original order's shipping and handling cost. Orders above certain value might have qualified for free shipping when the original order was shipped, which means that Majesty absorbed the original shipping cost. In this case we will verify your original order and deduct the original shipping & handling cost from your refund amount. As a general guideline, shipping cost of a 72x6x6 ski carton can range between $35-$55 for deliveries within the continental U.S. We will contact you with all details before approving and processing your return. Customer is also responsible for the shipping cost to return the products to us.
Return new items only:
For your return to be accepted, the product must be new and unused. Unused means without any scuffs, scratches, stains, dents, or tears. We also can’t accept a return if it arrives used or damaged due to improper packaging. Please ensure that you pack your return item carefully to avoid any risk of damage during transport. It must still have the tags on it.
What happens if i don’t follow the returns policy?
If you return product(s)
1) that are not new, unused or undamaged,
2) that are not in original packaging and as such may not be resold as new,
3) with parts & accessories that are missing, or with missing tags and user manuals,
4) or have otherwise failed to exercise reasonable care to pack the returned product(s), we reserve the right either to reject your return and decline to refund or to reduce any payments to be refunded to you due to the diminished value of the product(s), subject to applicable law.
If we receive a return from you that is not acceptable, we will contact you using the email address you used for your purchase to inform you that:
- We can ship the item back to you at your cost, or
- We can donate the item to a local skier in need.
If we do not receive a response within 5 business days, we will assume you prefer option 2.
If your Majesty product was purchased from a local retailer or online retailer, you must bring your product back to the retailer or contact the online retailer's returns or support team. Please do not contact Majesty regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased directly from majestyskisamerica.com and were fulfilled and shipped directly by Majesty skis staff members.